Kroger PIT Inspection

Platform: Android, iOS Mobile App

The PIT Inspection tool is part of the Kroger's Compliance suite of applications that allowed store associates to inspect Powered Industrial Trucks (PIT) by scanning each vehicle and recording their responses on the app to meet the store and OSHA safety guidelines.

Team:

1 UX Designer (me)

1 Project Manager

1 Content Strategist

2 Engineers

1 Product Manager

2 Business Owners

the challenge

The challenge was how to get users to adopt a digital process for inspection of PIT vehicles and sending results back to store leadership to fix the vehicles, if necessary, and communicate to associates.

research

Conduct Interviews

In order to better understand key insights from the business owners, I conducted multiple discovery sessions.

Develop Personas

Based on the interviews, we developed two personas that encompasses typical users of PIT Inspection.

Ideate

I created mockups that revolved around the two personas that addresses their goals and struggles using the mobile app.

Validate

A user researcher conducted a usability test using a prototype based on the wireframes to validate against a set of metrics and objectives.

Discovery, Define and Ideate Process

In order to better understand key insights from the business owners, I conducted multiple discovery sessions. I developed personas for associate and store manager who would be typical users of this application and use cases. 

usability testing

We conducted a usability study on the prototype to understand user engagement.

Here are the main takeaways:

  • Associates like the ability to input details about a failed inspection so it's more clear as to what was the issue

  • Associates expected that they can easily inspect a PIT vehicle across many components in a single hub

  • The ability to view tutorials to an inspection component was especially liked by associates

  • Associates expected a seamless notification process to store leadership about failed inspections and to other associates to prevent them from using a vehicle that failed inspection

final designs

The findings from the usability study informed the designs.